MGC Logo

Work orders have been moved to within the owners portal of MGC.  


Sterling Reef Work Order Entry Procedure
 
Owners can enter work orders directly from within the owner’s portal on MGC.  Owners will have this ability by default while Rental managers will need to be given access upon request. 

Rental managers who manage more than one unit at Sterling Reef will not be able to access all units under one login.  Managers of multiple rental units should send your request to tech.sterlingreefpcb@gmail.com.  A team member will enter the request in under the respective unit owner’s account.

Once logged in to MGC, click on “Create New” to start a work request.  The “Open” link will allow you to view your open work orders and “Closed” shows you your completed work orders.  “Launch Requests” takes you to your work order dashboard where you can perform all three tasks.


 
Once you have started a work order, it is important that you select the correct “Request Type”. 
Building Maintenance – used to inform management of a needed repair on the common element (i.e. broken exit sign, burned out light bulb)
Common Area Cleaning – used to inform management of the need to address an area (i.e. broken glass, spill, trash)
Exterminator – used to request a visit from the pest control vendor
Rental Maintenance Request – used to request a repair related to rental of your unit (door locks, light bulbs, remote batteries, clogs, drywall patch, etc)
Water leak – used to report a water leak
 

 
After you have chosen your work order type, please confirm “Home Entry Allowed” as well as enter your access instructions.  In the space below, provide a detailed description of the request.  Additionally, you may upload images to support your request.  Finally, click on “Submit”.


Once submitted, you will receive a confirmation email showing your request.  Once received, management will assign your work order to a team member and they will update your request as it progresses.


If you have any questions on how to enter in a work order, you may reach out to your manager at manager@sterlingreefpcb.com.